Turns out a lot of us are feedback phobic.
I rarely talk about my affliction (the first step in recovery: acknowledge the problem), because clients know me as someone who has taught others how to give and receive feedback. But it’s not hard to tell someone else to be specific with the feedback they give or to say thank-you when they receive it; it’s another thing to receive feedback yourself.
My dirty little secret is that I’m sensitive, and feedback can leave me cowering in the corner looking hangdog like my pooch Riley when he’s feeling confused.
I hate class evaluations. When I teach, I pour my heart and soul into preparing. Then, in class, I work with participants as if they are friends. I care. At the end of a training or presentation that appears to have gone reasonably well, the last thing I want to do is hand out rating sheets with their dismal ten-point scales. That’s like handing pistols to participants and telling them, “OK, now shoot me.”
It turns out I’m not the only one who has trouble receiving feedback. Sheila Heen and Douglas Stone, authors of Thanks for the Feedback: The Science and Art of Receiving Feedback Well, wrote:
“Receiving feedback sits at the intersection of these two needs—our drive to learn and our longing for acceptance. These needs run deep, and the tension between them is not going away.”
“Receiving it [feedback] well means engaging in the conversation skillfully and making thoughtful choices about whether and how to use the information and what you’re learning. It’s about managing your emotional triggers …”
I devoured their ideas, hungry for tips, knowing that in just a few hours friends would be arriving to give me feedback about a draft introduction to my book.
I needed help. (Really? To talk with three kind and compassionate friends?)
When you have FOF, feedback is always difficult.
Heen and Stone distinguish three kinds of feedback:
- Appreciation: Positive acknowledgment–something most all of us want and need.
- Coaching: Specific ideas designed to help you improve performance.
- Evaluation: Information that includes a judgment about how you rank or place.
I like kinds one and two. Unfortunately, I often translate designed-to-be-helpful coaching into number three: evaluation. (What, I’m not perfect?).
Evaluative feedback is rarely necessary for me because I run an in-home, in-my-brain evaluation service that judges me constantly. My father trained me in the fine art of self-judgment at an early age, offering me lots of critical comments designed to “help” me and show his love.
As a result, it’s pretty easy for me to overdose on even small amounts of evaluative feedback.
I’m not alone. Feedback triggers a lot of us. Part of the art of handling feedback, according to Heen and Stone, requires managing our triggers. They cite three kinds of triggers:
- Truth triggers–when the feedback seems off, unhelpful or untrue
- Relationship triggers–when we get tripped up by our relationship with the person giving the feedback.
- Identity triggers–when the feedback rattles our sense of identity and we feel threatened, ashamed or off-balance, no longer sure how to think about ourselves. This is where I go down. (Don’t like that section of work? Well, that proves it, I’m not a writer.)
When my identity is triggered, I disappear. Sure, if I’m working I’ll still stand in front of people with my mouth moving, trying to look professional as if nothing has happened, but the truth is I’m a shell. My real self-has learned to evacuate at the first sign of danger.
The authors acknowledge that some of us are particularly sensitive to identify triggers and may need some extra time to regain our bearings (tell me about it!). But they don’t offer an easy fix.
I was so hoping I could be inoculated.
Learning that there are many of us who are sensitive to feedback helps me have compassion for others. Those of us who give feedback can benefit from realizing that what we say may not be what our receivers hear after filtering information through their identity systems.
Preparing for my big evening of book feedback
As I read about feedback, I knew I needed more than insight: in four hours I’d need to manage myself at an event.
Here’s what I did, and what can you do, to set the stage for helpful feedback:
First a little self-talk.
Note to self: my friends are not my judges, they are coming to help.
State the context.
It’s my job to set up the feedback process, I will ask my friends for appreciation and coaching. They do not need to tell me whether my book is 1) good or 2) publishable. I don’t need evaluative feedback at this early stage of a long writing process. They might also want to be careful not to offer directives about what I should do. It’s just too tempting for me to morph into a circus cat and get burned trying to jump through all of their hoops.
It’s fair to ask questions, and I’ll receive more gems of insights if I ask to clarify what I’ve heard.
Make specific requests.
Writing and branding consultant Jeffrey Davis, coaches his writer-clients like me to be very specific in asking for feedback about their writing. “How did you like my book?” is too general a question to be useful. He also suggests that we writers manage the process of asking for feedback. For example, if someone strays too far away from our questions or adds too much judgment, we need to graciously redirect the conversation.
Here’s the kind of feedback I’ve requested from fellow participants in Jeffrey’s programs:
- Where did my writing pull you in?
- Where did you get lost?
- Where could I have been clearer?
- What particularly interested you?
- Do you still love me? (Sometimes I can’t resist.)
Knowing I am sensitive, I have dark chocolate ready.
The bottom line
If you, like me, have FOF, there’s help for us. We can read the Heen and Stone book. We can improve our feedback-receiving skills. We can practice identifying identity-triggers. We can have compassion for ourselves.
Repeat after me: I am sensitive. I am not defective. I can survive feedback and make it work for me.
Footnote: Hurrah! With wonderful support from my friends and their thoughtful comments, the feedback session on the book was incredibly useful and encouraging, despite some FOF and a few identity tweaks!